Meet Phuong Kieu, Sales and Innovation Expert

As part of our Meet the Team blog series, we caught up with our Sales and Innovation expert Phuong Kieu to find out more about her work as well as her life outside the office.



Indre Kulakauskaite
by Indre Kulakauskaite

As part of our Meet the Team blog series, we caught up with our Sales and Innovation expert Phuong Kieu to find out more about her work as well as her life outside the office.

Tell us about yourself and what do you do here at Idea Drop. 

I am Phuong and I am part of the Sales team helping drive innovation excellence across our customers and prospects.

Why have you decided to join Idea Drop?

I came from a large organisation background and wanted to move somewhere where processes were minimal and ideas could be actioned much faster without layers of bureaucracy.

What do you enjoy doing at work that is outside of your job description? 

I got a chance to work on quite a few video projects since I joined Idea Drop. One of them was animated video about the platform and others were our tutorial videos.

What was the best advice you ever got from someone? 

“The word ‘Fail’ is really First Attempt Is Learning”.

How and where do you come up with your best ideas? 

Usually on the train or in the shower!

How do you recharge?

Outside of work I spend most of my time in a yoga studio to switch off, whether I am holding stretches for an extended period of time or trying to balance upside down on my hands!

Yogi girl at lake district

Selling a new innovation project to the senior executive team sometimes means selling the unknown. What is the best way to turn a rejection into acceptance?

Persistence is definitely key in turning a rejection into acceptance. Innovation projects can be seen as scary as it diverges from the normal path, however through persistence, regularly collaborating and sense checking your idea with the right people, you can end up building a strong enough case for this rejection to transform into acceptance. You can read more about this in my blog post here.

Disruptive innovation doesn’t happen by chance. Do you have any tips or advices on how to perfect the strategy when approaching disruptive innovation? 

Firstly disruptive innovation shouldn’t be seen to be a negative, it’s not about removing business models but more about enhancing them. My advice would be to set a goal, what are you hoping to achieve? Be prepared for pushback from people, act in an agile format – flexibility and speed is necessary, and when things fail – accept these failures and review how things can be done better next time.

Also in the series:

Meet Samantha Scott, Business Operations

Meet Jon Lapham, Strategic Sales

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